Patient Ease

A  unique CRM /  BPM system for the Healthcare Industry.

PQS
(Patient Queuing System)

LCS
(Loyalty Card System)

What Clients Want

PatientEase"

Features | Benefits | How to Build a Safer Health System

Compelling Arguments for PatientEase"

A growing body of research is discovering what clients want and how to measure client satisfaction.  In both developed and developing countries, clients share seven major concerns

What Clients Want:

1. Respect. Clients Want to Be Treated With Respect and Friendliness. Clients Interpret Courtesy, Confidentiality, and Privacy As Signs That Providers Are Treating Them As Equals
2. Understanding. Clients Value Individualized Service and Prefer Providers Who Make the Effort to Understand Their Particular Situation and Needs.
3. Complete and accurate information. Clients value information. 
4. Technical competence. Clients can and do judge the technical competence of the services they receive, although they may not use the same criteria as providers and they may not be technically accurate.
5. Access. …clients want ready access… A convenient location and prompt service are important, but access also means that services are reliable…
6. Fairness. Clients want providers to offer thorough explanations and examinations to everyone alike. 
7. Results. Clients come for services for a specific purpose. They are dissatisfied when told to come back another day or to go to a different facility, or when providers dismiss their complaints as unimportant 

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   Source: The Johns Hopkins School of Public Health, 111 Market Place, Suite 310, Baltimore, Maryland 21202-4012, USA Volume XXVI, Number 3 November, 1998 Series J, Number 47

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Testimonials

"PatientEase provides a much clearer view of what's going on,  the ability to explain registration problems to Management and the ability to address these issues."

Registrars
Holy Cross Hospital
Ft. Lauderdale, FL

"Wait times reduced from 20 minutes to 11 minutes ... "

"PatientEase provides statistics,  that were previously unavailable,  allowing us  to determine the cause of registration barriers..."

"GlobalView is especially useful for the ability to monitor patient flow"

Registrar Manager
Holy Cross Hospital
Ft. Lauderdale, FL

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