QueueVision receives patent: Automated Patient Management System
August 16, 2011 - QueueVision announced today that they were awarded US Patent number 8,000,979, http://patents.com/us-8000979.html
for an "Automated Patient Management System. The patent, for which QueueVision applied in December 1, 2003, is for PatientEase®, a system for making
the process of registering at and receiving treatment in a healthcare facility more efficient and safe. In particular, the patent claims "a process
for managing and tracking flow of patients throughout a healthcare enterprise." PatientEase® utilizes computer communications
network-based systems, software, various input and output stations, and a patient identification card (e.g., Loyalty Card, Advantage Card) that work together
to allow (a) providers to direct, track, and optimize the efficiency of patient activity and (b) patients to have ready access to their status and, in some cases, control of the healthcare process.
The Patent Cover Page can be seen here.
About QueueVision, Inc.
QueueVision Inc. specializes in the development of customer relationship management (CRM) and Business Process Management (BPM) solutions for the healthcare industry.
QueueVision's flagship product, PatientEase®, focuses on improving relationships between healthcare providers and their patients through process improvement, customer contact and automation. PatientEase® includes two complete systems, PatientEase® PQS (Patient Queuing System) and PatientEase® LCS (Loyalty Card System). Each system includes several modules for managing processes and interacting with your customers on several levels.
Westchester Medical Center Expands PatientEase® Into Additional Facilities
December 2010 - Westchester Medical Center has expanded its use of the PatientEase® patented patient flow Business Process Management
logic into its Cedarwood Clinic and Advanced Imaging Centers. WMC was so pleased with the benefits being realized in their
Central Registration and Admitting areas that the decision was made to deploy PatientEase® and expand its use into these
two additional Outpatient facilities.
Queens Hospital Center Implements PatientEase® in the Rapid Response Lab
September 2010 - Queens Hospital Center in Queens, New York has implemented PatientEase® in the Outpatient Rapid
Response Laboratory as part of an ongoing effort to deliver improved outcomes and increased excellence. Patients
arriving at the Rapid Response Lab will be able to check in using a Self Service Kiosk or at the Reception Desk.
Once the patient is registered, PatientEase® intelligently queues and routes the patient for their procedure.
Using PatientEase®, the Laboratory staff will have access to real-time accurate information on the patient's progress,
providing the ability to ensure patient wait times remain within established tolerances. Patients are also
continuously informed of their progress on the PatientEase® Patient Communicator Displays. For more information go to
our 'Case Studies' page.
Holy Cross Hospital HealthPlex Improves Wait Times For Patients Checking In
June 2009 - PatientEase® has been implemented at Holy Cross Hospitals HealthPlex facility to decrease
wait times and improve its level of customer service. Patients arriving at the HealthPlex Center in Fort Lauderdale,
Florida are checked in to the facility by the Receptionist utilizing PatientEase® which then tracks their flow through
the facility for the entire duration of their experience.
Within 1 month of implementing PatientEase®, times for patients waiting to be registered were reduced by 32 percent and
average registration times dropped by 25 percent. PatientEase® provides HealthPlex staff with real-time reporting of
patient wait times & total throughput of the entire patient experience. For more information go to our 'Case Studies'
page.
Holy Cross Hospital's Harry T. Mangurian, Jr. Diagnostic Imaging Center
February 2007 - Following the successful implementation of PatientEase® in the Outpatient Registration
and Admitting Departments, Holy Cross Hospital in Fort Lauderdale, Florida has integrated QueueVision's patient flow
management solution into the patient registration process at the Harry T. Mangurian, Jr. Diagnostic Imaging Center.
PatientEase® is part of a seamless registration process which eliminates delays and provides patients with advanced
imaging services.
United States Department of Veterans Affairs Implements PatientEase®!
The Country's busiest VA hospital - James A. Haley Veteran's Hospital in
Tampa, Florida has implemented a custom version of PatientEase®
in its Pharmacy Operations to better serve the needs of our
Veterans. Pharmacists more efficiently process the increasing volume of
Outpatient prescriptions being filled at the facility. Prescription
Tracking Displays located throughout the facility notify Veterans of the
status of their order while they wait in more convenient locations such
as the Cafeteria, rather than having to wait by the Pick - Up window.
The new system improves Veteran's discharge from the hospital by
allowing the Nursing staff to use their computers to inquire on the
status of prescriptions instead of calling the Pharmacy. Within days
of installation, call volume dropped by over 80%. 'This system is a real
blessing to us' stated one veteran while waiting to see one of
the Pharmacists at the James A. Haley Veterans Hospital. Hospital
Management is able to get real-time information on how the operation is
working so they can quickly respond to issues. PatientEase® is
providing an improved Customer Service environment for the Nurses,
Pharmacists, Pharmacy Technicians and most importantly the Veterans. Read the VA's own Testimonial Letter right here.
Latest Version of PatientEase®!
A new version of PatientEase® is available. The
new commercial product, PatientEase® Version 1.4, released on
March 1st, 2007 can help your healthcare facility improve its customer
service. This release employs new features which were developed and
implemented in
response to suggestions by the PatientEase® User Community. These
features will be utilized to streamline the flow of Patients throughout
healthcare organizations as well as provide patients with more detailed
information concerning where to go and how to get there.
PatientEase® continues to operate within Microsoft's .NET
architecture and utilize Microsoft's SQL Database.
Westchester Medical Center Implements PatientEase®!
Valhalla, NY - June 19, 2006 - QueueVision announces today that
Westchester Medical Center (WMC), a member of Westchester County Health Care Corporation,
has signed to implement the PatientEase® product to provide the highest degree
of customer service automation in the industry to its patient population.
With its patented approach the PatientEase® system dramatically improves patient
work flow and provides information to the WMC staff so that customer service
capabilities and patient satisfaction can be significantly improved.
The QueueVision Intelligent Patient Queueing and Loyalty Card functions, will
allow WMC to continue with its mission of being the hospital of choice for
patients seeking the highest quality of care.
QueueVision Assists in Hurricane Katrina Relief Effort!
QueueVision's sister company Intellicor, Inc. provides a technology solution
helping people in the Gulf Coast recover from Katrina. Mobile offices setup in various
trailers located throughout the storm ravaged area enable persons looking for work to
submit a Job Application and record a Video Interview on a Laptop computer. Intellicor
has provided technology to securely upload this information to a database
and make it available on the Internet for prospective employers to view.
PatientEase® Features Rapid Registration!
The latest version of PatientEase® includes a Rapid Registration Module.
Patients with a Loyalty or ID Card can electronically check-in and confirm their information allowing
the Registrar to quickly register and send these patients on for treatment.
QueueVision Completes Major Marketing Project!
QueueVision and business partner Standard Register have recently completed a Loyalty Card
fulfillment and mailing project for a hospital in Florida's Broward County.
This mailing of more than 10,000 cards will enable current and prospective patients to
avail themselves of the customer service oriented benefits provided by PatientEase®.
Article in Physicians Practice!
Physicians Practice wrote an article about what QueueVision has accomplished for
Holy Cross Hospital in South Florida. See the Article: Cover,
Article
New Version of PatientEase®!
A new version of PatientEase® is available. The new
commercial product can help your healthcare facility improve it's customer
service.
Launches Web Presence!
QueueVision Inc. launches it's web site. We hope you
find our web site informative and easy to use. For web site
suggestions please email us.
New company Founded!
QueueVision Inc. was founded to improve customer service
in the Healthcare Industry.
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